Join one of Australia's most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they've significantly grown the past few years.

We're on the lookout for full time Customer Service Consultants to join the team in their Sydney CBD office. This is more than a job - it's a chance to make a real difference to everyday Australians who need support navigating life's trickier moments.

What you'll be doing:

- Handle inbound customer enquiries via phone and email
- Help customers through their loan application journey with care and clarity
- Work cross-functionally with internal teams to progress applications
- Provide timely updates and solve problems with a sense of urgency
- Bring empathy, warmth and active listening to every interaction
- Keep things moving - follow up with clients and partners to stay on track

About the Company

Join one of Australia's most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they've significantly grown the past few years.

We're on the lookout for full-time Customer Service Consultants to join the team in their Sydney CBD office.



This is more than a job - it's a chance to make a real difference to everyday Australians who need support navigating life's trickier moments.

What you'll be doing:

- Handle inbound customer enquiries via phone and email
- Help customers through their loan application journey with care and clarity
- Work cross-functionally with internal teams to progress applications
- Provide timely updates and solve problems with a sense of urgency
- Bring empathy, warmth and active listening to every interaction
- Keep things moving - follow up with clients and partners to stay on track

What we’re looking for:

- Clear, confident communicator with outstanding listening skills
- Empathetic and solutions-focused - you genuinely care about helping people
- Resilient and adaptable in a high-volume, fast-paced environment
- Tech-savvy, accurate and confident juggling multiple systems
- Contact centre experience is a big plus, but not essential
- Full working rights or on a Working Holiday Visa ? No worries - you're welcome to apply
- Sponsorship is available for the right candidates

What's in it for you:

- Full-time, Sydney CBD office-based role (no remote)
- Career growth and learning opportunities in a booming sector
- Competitive salary

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📌 Customer Service Consultant - Sydney CBD | Sponsorship Available
🏢 Arkadia Talent
📍 Sydney