Join a busy ICT Operations team as a Technical Support Officer (AO4) and become the first point of contact for users across a range of ICT services. You’ll provide hands‑on technical support, resolve issues, triage incidents and ensure requests meet agreed service levels.
Key Responsibilities
- Provide first-line service desk and desktop support across hardware, software and telecommunications.
- Triage, prioritise and elevate incidents to meet service level targets.
- Troubleshoot technical issues across user devices, applications and Microsoft 365.
- Track incidents and requests through to resolution.
- Create and maintain support guides to improve service quality and reduce user downtime.
Highly desirable criteria
- Solid service desk or desktop support experience.
- Hands‑on Microsoft 365 troubleshooting experience.
- Strong incident triage and escalation skills.
- Clear communication with technical and non‑technical stakeholders.
- Ability to prioritise work in a fast‑paced support environment.
Desirable criteria
- Experience in a government or large enterprise environment.
- Knowledge of IT service management processes.
- Experience with service level agreements and incident reporting.
- Flexibility to support a Monday–Friday rotational roster and occasional on‑call requirements.
Skills and experience
- Technical troubleshooting
- Microsoft 365
- Service desk and desktop support
- Incident management
- Stakeholder communication
Contact Details
For a confidential chat, please contact Mur on or via email at and we would be more than happy to provide you with additional information and assist in the application process.
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📌 Technical Support Officer (Brisbane City)
🏢 Exclaim IT
📍 Brisbane City
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