Based in our Chippendale head office in Sydney and reporting to our Director of IT, you will lead the evolution of our APAC IT team from a traditional service desk into a high-performing, globally integrated IT operations hub. Covering HelloConnect Philippines (1,600+ staff across three sites), YouFoodz, BeCool Logistics, and HelloFresh ANZ, this is one of the most dynamic and operationally complex IT leadership roles in the HelloFresh Group.

You will...

- Define & Own Regional Strategy: Shape and execute the APAC IT strategy across all entities, balancing speed, scope, and quality to seamlessly integrate the region into the global HelloFresh ecosystem.
- Lead & Master Asynchronous Work: Guide a distributed team across Australia, New Zealand, and the Philippines while syncing with Berlin and Toronto. You write clear direction and document key decisions, empowering time-zone-agnostic execution where real-time overlap is optimized and asynchronous is the default.
- Evolve Regional Operations: Transform a service-desk model into a specialized IT Operations framework, building deep domain expertise so local teams can operate autonomously without constant escalation.
- Partner with Executive Stakeholders: Serve as the trusted IT advisor to APAC business leadership, translating complex technical trade-offs into clear, high-level business recommendations.
- Drive SLAs, Compliance & Audits: Govern regional performance using Jira Service Management insights, maintaining a robust audit posture and keeping global IT leadership informed on key metrics.
- Champion AI Innovation: Lead by example with AI tools, actively embedding AI-driven workflows across the team as a core operational standard.
- Optimize Finance & Influence Global Strategy: Maximize regional ROI through smart vendor negotiations, tooling consolidation, and infrastructure streamlining, while representing APAC as a key contributor to global IT strategy.

You have/are...

- Async-First Leadership:



Proven ability to manage across major time-zone gaps (e.g., aligning Manila with different hemispheres) using clear written communication and structure over constant calls.
- APAC Senior Leadership: Experience at the Associate Director level (or equivalent), with direct accountability for multi-country IT strategy, portfolio ownership, and service delivery across APAC.
- Philippines & BPO Expertise: Hands-on experience leading or partnering with IT operations in a Philippines-based BPO or shared-services environment-navigating regulatory requirements, multi-site logistics, and remote team management.
- Executive Stakeholder Management: Track record of advising C-suite stakeholders, balancing competing interests, and simplifying complex IT trade-offs into transparent decisions.
- Distributed Team Building: Expertise in leading cross-cultural teams across borders, focusing on performance calibration, coaching, and retention.
- AI Adoption: Practical experience integrating AI tools into your personal workflows and embedding AI-driven practices within your team to boost efficiency.
- Financial & Governance Savvy: Skilled in cost optimization via vendor negotiations and tool consolidation. Familiarity with cybersecurity frameworks and BPO regulatory environments is a plus.

What you’ll get in return...

- The chance to have a significant impact in a leading global food technology company
- Flexible working arrangements
- Egoless environment, constant learning with room for personal growth
- Free access to Headspace
- Internal learning & development
- A diverse and vibrant international environment, with offices in 18 countries
- Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia/New Zealand

Location: Chippendale Head Office- hybrid working environment

Salary: Competitive salary & employee benefits

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📌 Associate Director of IT Operations (Sydney)
🏢 HelloFresh
📍 Sydney