Director of People and Culture Shared Services

Global Discounts + Reward & Recognition Programs

We areAccor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Purpose

As the Director of People & Culture Shared Services , you will lead the implementation of people-first strategies and processes across our Apartments & Realty Shared Services team. Your mission is to foster an engaged, high-performing, and inclusive workforce in alignment with Accor’s Purpose and Employee Value Proposition (EVP).

In this senior leadership role, you will ensure that all People & Culture (P&C;) initiatives are delivered in a commercially, legally, and operationally sound manner, perfectly balancing business objectives with outstanding employee experience. You will oversee P&C; administration support for our hotels, champion engagement activities at our Gold Coast office, and serve as an authentic brand ambassador who represents Accor's values while maintaining strong professional standards.

Primary Responsibilities

Develop and execute tailored strategies to elevate team member engagement, support ESG initiatives, and embed our signature Heartist culture. Oversee continuous learning surveys, global/local training programs, and signature recognition initiatives (such as Accorlades and Bernaches Awards).

Oversee the recruitment and retention of key talent, directly managing senior-level hiring for the Shared Services team. Collaborate with managers to identify high-potential talent and build robust succession plans for future leaders.

Guide the performance review process, ensuring clear goal setting and regular feedback loops. Partner with, coach, and advise managers on handling performance improvement plans, conflict resolution, and grievances, acting as a fair mediator.

Lead and manage change initiatives, structuring clear communications to support team members through transitions while ensuring minimal disruption to business operations.





Manage employee relations matters in strict compliance with local legislation and global policies. Conduct thorough investigations when required and act as a proactive voice for progressive policies.

Inspire, mentor, and manage the P&C; Shared Services team

Build robust collaborative relationships with regional and operational leaders, General Managers, and the wider Talent & Culture network.

Cultivate a physical and psychological environment that prioritises Work Health and Safety (WHS), Diversity, Equity & Inclusion (DEI), and environmental sustainability.

Skills and experience

A Bachelor’s degree or Diploma in Human Resources Management, Business, Industrial Relations, or a related field.

A minimum of 7 years of progressive HR experience, with at least 3 years in a dedicated leadership or managerial position (ideally within hospitality, real estate, or a related service-oriented industry).

Proven ability to design and execute talent strategies that align with business objectives, demonstrating a sophisticated capability to balance corporate interests with employee experience and stakeholder advocacy.

In-depth knowledge of Australian labour laws, industrial relations, employment regulations, and compliance.

Demonstrated success in leading organisational transformation and driving change agility within diverse, multicultural teams.

Exceptional relationship-building, coaching, and negotiation skills. You must possess the emotional intelligence to manage sensitive employee conversations with absolute discretion, professionalism, and healthy boundaries.

Proficient in HR data analysis and comfortable utilising P&C; systems and modern talent management software.

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL)



Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

We are much more than a world leader. We are 180,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 3,800 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 17 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Source: this is an extract from the company's own website

We are much more than a world leader. We are 180,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 3,800 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 17 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Source: this is an extract from the company's own website

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📌 Director of People and Culture Shared Services (City of Gold Coast)
🏢 Accor Apartments and Realty
📍 City of Gold Coast