AYAN InfoTech is looking for IAM Enterprise Tech Lead to join an exciting project based in Melbourne . The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.
Role: IAM Enterprise Tech Lead
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 7+ Years

Job Summary: We are seeking a hands-on Technical Lead to support critical identity services. This role requires deep technical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined with robust operational ownership in a 24/7 enterprise environment.

The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues, while contributing as an individual contributor for L3/L4 support, problem resolution, and service stability.

Key Responsibilities:

- Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
- Provide hands-on L3/L4 support for incident, problem, and service request tickets
- Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes
- Support solution validation, integration troubleshooting, and performance tuning
- Own and manage critical incidents and major incident calls (MIM)
- Ensure adherence to SLA-driven ticket resolution and service stability
- Perform proactive monitoring, health checks, and issue prevention activities




- Contribute to runbooks, SOPs, and knowledge management artifacts
- Engage with stakeholders, security teams, and application owners
- Provide clear, proactive, and timely communications during incidents and escalations
- Act as technical point of contact for service delivery and escalations

Required Skills and Experience:

- Core IAM & Authentication Technologies
- Strong hands-on experience in:
- SailPoint Identity Security Cloud (ISC)
- Radiator RADIUS Server
- RSA Authentication Manager
- Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
- Strong capability in incident handling, RCA, and system troubleshooting
- Experience in production support environments for critical security services
- IAM Functional Knowledge
- Strong understanding of Identity lifecycle management (Joiner-Mover-Leaver)
- Access provisioning & de-provisioning
- Authentication and MFA workflows
- RBAC / governance concepts
- Lead technical delivery with people management responsibilities
- Act as primary escalation point for the team
- Drive stability, resilience, and continuous improvement across IAM services
- Maintain high service quality in a mission-critical environment

Contact: for more details.

Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.

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📌 IAM Enterprise Tech Lead - Melbourne
🏢 Ayan Infotech Pty
📍 Melbourne