Peters Ice Cream is Australia's number one ice cream manufacturer, with over 110 years of heritage. At Peters, our purpose is to help everyonetreat life joyfully , now and for years to come. We are proud of our portfolio of iconic brands, such as Drumstick, Maxibon, Connoisseur, and Frosty Fruits. Join a company whose core values areWe are Better Together, We do What is Right, We Take Ownership, andWe Seek to Improve .

Job Description

About the Role

We have an exciting opportunity for an experienced Customer Business Manager (CBM) to join the Convenience & National Accounts team.

Reporting to the National Sales Manager, you will hold full P&L; and strategic responsibility for key Petrol & Convenience customers, driving profitable and sustainable growth through best-in-class Joint Business Plans (JBPs), customer partnerships, and commercial execution. This role will include line management.

Key Responsibilities

- Lead the end-to-end management of major Petrol & Convenience customers.
- Oversee additional state-based and national accounts through the leadership of a Key Account Manager
- Own customer P&L; outcomes, including revenue, gross profit, trade spend, forecasting, and profitability
- Drive new business within existing customers and emerging channels
- Develop and execute customer Joint Business Plans to deliver sustainable growth and market share gains
- Lead customer negotiations, promotional planning,



range reviews, and activation programs
- Drive category, ranging, space, and eCommerce opportunities
- Build strong relationships across customer and internal stakeholder groups, including Category, Marketing, Demand Planning, Supply Chain, and Finance
- Contribute to annual planning, budgeting, and broader team leadership initiatives

Desired Skills and Experience

Skills & Experience

- Must have 5+ years' experience in FMCG sales, key account management, or retail customer management
- Strong commercial and financial acumen, including P&L; management
- Experience in forecasting, analysis, and business planning
- Proven capability in strategic sales planning and customer relationship management
- Strong communication, presentation, and negotiation skills
- Experience leading, coaching, or influencing teams
- Tertiary qualification in Business, Commerce, Marketing, or a related discipline preferred
- Exposure to a successful & innovative global FMCG business with a portfolio of iconic and well-known brands;
- an attractive remuneration package;
- ample free parking;
- great weekly discount on our iconic ice-creams at our in office staff shop and subsidised staff canteen;
- flexible working week with optional work from home days; and
- versatile & challenging projects within a dynamic team.

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📌 Customer Business Manager (Australia)
🏢 Elmo
📍 Australia