Optus is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support across Cloud Contact Centre technologies for a large government client. You will own escalated issues, support change and incident processes, and collaborate with customer and internal teams to ensure stability and exceptional customer experience.
This role blends hands-on troubleshooting with stakeholder engagement, contributing to customer satisfaction, compliance, and continuous
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📌 NOC Contact Centre Specialist - Cloud & Incident Support (Sydney)
🏢 Singapore Telecommunications
📍 Sydney
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