This role provides senior operational support across core housing services, working alongside Client Service Officers and the leadership team to strengthen practice, resolve complex enquiries, support consistent decision-making, and drive service excellence.

Key responsibilities

- As a Senior Client Service Officer, you will support clients to access and maintain housing services while delivering high-quality customer outcomes.
- Across both roles, you will: Mentor and support Client Service Officers to strengthen service delivery outcomes.
- Across both roles, you will: Exercise sound judgement, empathy and problem-solving skills when responding to complex situations.
- Provide specialist advice and senior practice support to clients with complex housing and support needs.

What you need

- We're looking for people who are passionate about making a difference in the lives of vulnerable clients and communities.

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📌 Senior Client Service Officer - Northern District (Newcastle City Council)
🏢 Homes NSW
📍 Newcastle City Council