We have an exciting opportunity fora full timeCustomer Service Managerto join IMB's Sylvania branch,providinggreat service to members and support to the team. This role acts as a 2IC/Assistant Manager within the branch and is focused on personal lending, operations, compliance, risk and team leadership.
n
About the role
n
n
- Providing training and leadership to the team
n
- Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries
n
- Exploring new opportunities to find the right financial solutions that may improve their position
n
- Processing personal loan applications
n
- Using various technologies, systems and digital platforms, cash handling and balancing
n
- Supporting management, coaching and staff development activities
n
- Contributing to product and service initiatives/activities for the region
n
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
n
- Assisting in the daily operational and compliance requirements for the branch.
n
n
About you
n
n
- Availability to work full time, Monday-Friday from IMB Sylvania
n
- Experience working in financial services, with exposure to leadership and/or lending
n
- A proven track record of positive performance and aptitude for learning, technology and business operations
n
- A genuine passion for providing excellent service, creating positive customer experiences and people interactions with patience and professionalism
n
- Commitmentto helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.
n
n
About IMB
n
We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we're focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we've donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.
n
IMB Benefits include:
n
n
- A supportive culture that actively promotes inclusion
n
- Competitive remuneration
n
- Product concessions
n
- Paid parental leave
n
- Purchased leave options
n
- Study assistance
n
- Genuine investment in your learning and professional growth.
n
📌 Customer Service Manager/2IC - Sylvania (New South Wales)
🏢 Imb Bank
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.