Job Description

Are you a storyteller with a passion for history, education, and the supernatural? We're seeking an exceptional Tour Guide to bring to life the eerie and fascinating tales of Q Station's past.

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Your role:

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Deliver and curate immersive, spine-tingling tour experiences that captivate and thrill our guests.

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Share the history of our site with passion and authenticity.

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Bring a creative, informative approach to each tour, ensuring guests leave with unforgettable memories.

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Support the Visitor Services desk, including processing bookings, answering phone and email enquiries, and assisting guests with tour information.

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If you have a flair for creativity and a love for history, this is your chance to be part of something truly unique. Are you ready to make history...and maybe even experience it?

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About Q Station

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Q Station Hotel (North Head Operations Pty Ltd) is located in the heart of Sydney Harbour National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney's best ghost and history tours.

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Despite the rich history and incredible views, what makes Q Station most exciting is the passionate, qualified and dedicated team that curate once in a lifetime experiences for everyone who visits the property.

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People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work.



We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.

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The Opportunity

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As a Tour Guide at Q Station, you will accompany visitors on tours, providing informative commentary about the historical, cultural, and ecological significance of key points of interest. You will work alongside a team of enthusiastic guides to deliver a range of experiences, including public Ghost Tours and education programs for school groups - from kindergarten through to tertiary levels - in an outdoor learning environment.

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Alongside guiding, you will support the smooth running of our Visitor Services desk, processing bookings, managing phone and in-person enquiries, and assisting with general administration.

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Reporting to the Assistant Experience Manager, you are central to the team's success in delivering an exceptional guest experience.

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Our successful candidate will...

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- Be enthusiastic and able to inspire interest in history, storytelling, and the site's unique narratives.
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- Engage diverse audiences - from K–Tertiary students to the general public - across both daytime education programs and evening Ghost Tours.
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- Deliver confident, engaging commentary, including historical and paranormal content, in a respectful, visitor-focused manner.
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- Demonstrate a passion for history and storytelling, with the ability to deliver meaningful and engaging tours.
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- Have strong organisational skills and attention to detail, with confidence handling bookings, phone enquiries and front desk administration.
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- Communicate clearly and professionally, adjusting communication to suit different audiences.
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- Work independently and as part of a team, showing initiative and strong collaboration skills.
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- Maintain a positive, solutions-focused approach with visitors and colleagues.
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- Create a welcoming environment that ensures a memorable and safe visitor experience.
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- Be comfortable working outdoors, leading tours after dark, and navigating varied terrain.
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- Hold (or be able to obtain) a valid Working With Children Check.
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- Hold (or be able to obtain) a valid First Aid Certificate.
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- Have the willingness and flexibility to work weekends and evenings.
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- Experience working with children, students, or in customer-facing, tourism, or learning environments.
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- Experience with booking or reservation systems.
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- Working knowledge of the NSW curriculum.
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What you'll enjoy

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- Discretionary tips
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- A beautiful work environment on the edge of Sydney Harbour with exclusive access to Quarantine Beach and Harbour views
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- Discounts for accommodation, food & beverage, car hire and more
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- Accor Staff Benefits Globally
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- Working with a fun, vibrant and friendly team
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- Employee Assistance Program
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- Discount on all food and beverage
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- Referral Program
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- Free onsite parking
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📌 Tour Guide (Manly)
🏢 Accor
📍 Manly