Job Description

Administration Officer - (Fixed Term 12 Months)

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The Role – Administration Officer

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Join a dynamic team where your attention to detail and administrative expertise will help ensure the timely and accurate management of alarm assessment processes.

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As an Administration Officer, you will play a key role in ensuring the timely and accurate processing of false alarm submissions. You will manage documentation and database records, prepare invoices and credits in SAP, support the Assessment Team with case administration, and provide responsive customer service through the ARE Help Line, and contributing to the efficient delivery of alarm assessment services.

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Functional Accountabilities:

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Process and administer false alarm records and submissions, ensuring accuracy and compliance

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Maintain accurate customer and alarm assessment data within SAP and FRV systems

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Prepare and process correspondence, invoices, credit notes and VCAT documentation within required timeframes

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Liaise with internal and external stakeholders via the Alarm Assessment Help Line and email, providing timely and accurate information

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Maintain accurate records and stakeholder documentation to support operational and compliance requirements

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Provide responsive administrative support and contribute to the efficient operation of the Alarm Assessment function

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The Team

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The Community Safety team plays a vital role in enhancing fire safety and community resilience across Victoria. Working closely with industry, government and key stakeholders, the team supports safer built environments through fire safety initiatives, evidence-based programs, policy development, safety reform and false alarm reduction strategies.



Through collaboration, research and advocacy, the team helps drive continuous improvements that protect communities and support operational firefighters.

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What's in it for you

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We strive to create a high-quality working life for our community of valued employees.

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Working with us provides:

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Access to Rostered Day/s Off

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Flexible work arrangements may be available

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Uniquely rewarding work in the service of the Victorian community

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Career and professional development

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Enterprise Agreement salary increases

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salary sacrifice

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Salary sacrifice options (ie. novated lease or superannuation)

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An unrivalled suite of physical and mental health and wellbeing support services

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Access to an annual sports voucher

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Corporate Clothing Allowance (conditions apply)

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Free access to gym facilities

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What you will need to Succeed

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To be successful in this position, you will have:

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Excellent attention to detail and the ability to maintain accurate records and process information with a high degree of accuracy

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Completion of an appropriate clerical/administrative course is desirable

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Strong verbal communication skills, with the ability to provide clear, skilled and customer-focused assistance to a diverse range of stakeholders

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Well-developed written communication skills,



with the ability to prepare accurate correspondence and documentation

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Sound problem-solving skills, with the ability to use initiative, judgement and critical thinking to resolve complex issues

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Proven ability to effectively manage competing priorities, meet deadlines and deliver high-quality outcomes with minimal supervision

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Fire Rescue Victoria (FRV) is a modern fire and rescue service dedicated to meeting the needs of twenty-first century Victoria. With a workforce of over 4,500 highly committed employees, FRV serves and protects communities across Melbourne and Victoria's major regional centres.

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In delivering this service, we are guided by our core values of teamwork, integrity, respect and accountability. These values underpin everything we do and shape our organisational culture. We are seeking candidates who are committed to embodying these principles in their work and behaviours.

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FRV is an inclusive employer and encourages applications from people of all backgrounds, including individuals of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with disability, and people of diverse gender identities and sexualities.

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If you require any further information, assistance or adjustments to fully participate in the recruitment and selection process, please contact Recruitment Business Partner, Tagreed Yassin via **************@frv.vic.gov.au.

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FRV's standard practice is to appoint at the advertised salary level.

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Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa to apply for this position.

📌 Administration Officer - (Fixed Term 12 Months) (Victoria)
🏢 Fire Rescue Victoria
📍 Victoria