Full Time | Monday-Friday | Office Based We're partnering with a growing insurance building and repairs business that is looking to add multiple Claims Administrators to its Sydney team. This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on dealing with people, and wants to build a long-term career within a supportive business that genuinely invests in its staff.
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Working alongside project managers, estimators, trades and customers, you'll play a key role in managing insurance claims from first contact through to completion, ensuring a positive experience for clients during what can often be a stressful time.
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What you'll be doing:
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- Acting as the first point of contact for customers lodging insurance claims
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- Managing high volumes of inbound and outbound phone calls
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- Coordinating trades, estimators and project teams
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- Scheduling inspections, make-safe works and repair activities
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- Managing claim documentation and updating internal systems
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- Liaising with insurers, customers and contractors to ensure smooth delivery
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- Following up outstanding actions and maintaining service level agreements
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- Escalating and resolving issues while providing exceptional customer service
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- Ensuring all claims are managed accurately and within required timeframes
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Claims Administrator
n Location: Sydney
n Salary: $70,000 + Super
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What we're looking for:
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- Previous experience in administration, customer service, call centre, claims, scheduling or coordination roles
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- Strong communication and relationship-building skills
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- Ability to remain calm and professional when dealing with challenging situations
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- Highly organised with strong attention to detail
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- Strong computer skills and ability to navigate multiple systems simultaneously
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- A proactive, resilient and positive attitude
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- Experience within insurance, construction, property, repairs or trades environments will be highly regarded
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Why join?
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- Genuine career progression opportunities
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- Supportive leadership team and positive office culture
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- Growing business with strong long-term pipeline of work
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- Training and development provided
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- Join a business that promotes from within
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- Work closely with experienced mentors and industry professionals
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- Secure, stable role within an essential industry
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- Parking provided
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This role would suit someone who enjoys helping people, can think on their feet, and is looking for a business where they can build a long-term career rather than just find another job.
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Should your background be relevant but this role not entirely suitable, we still welcome the prospect to connect and explore other potential opportunities.
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Please note: only shortlisted candidates will be contacted.
📌 Claims Administrator - Insurance Builder (New South Wales)
🏢 S&you
📍 New South Wales
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