Work With Australia's Highest-Rated and Most Awarded Solar Company
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Award-Winning Solar Installer | 4.9 Google Rating | 10,000+ Installations | Recognised for Exceptional Customer Experience
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Why Join RESINC Solar?
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At RESINC Solar, we're not just installing solar; we're helping thousands of Australians transition to cleaner energy while delivering an industry-leading customer experience.
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As we continue to grow, we're looking for a Collections & Accounts Receivable Officer to join our Finance team and play a key role in supporting our customers, improving payment outcomes, and maintaining strong financial processes.
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The Role
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Reporting to the Accounts & Finance Team Leader, you'll be responsible for managing customer accounts, supporting timely payments, and ensuring a smooth customer experience throughout the accounts receivable process.
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Your responsibilities will include:
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Acting as the first point of contact for customer enquiries regarding invoices, balances, deposits, and additional charges
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Managing and monitoring customer payment plans
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Preparing and issuing updated invoices
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Following up on outstanding payments and requesting receipts or remittance advice
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Providing weekly collections reporting to the Accounts & Finance Team Leader
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Liaising with Case Managers and Customer Care teams to resolve customer queries
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Confirming payments with customers and issuing remittance confirmations
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Maintaining accurate records and ensuring account information is up to date
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About You
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You're organised, proactive, and confident communicating with customers and internal teams. You take pride in delivering accurate work while finding practical solutions to challenges.
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Excellent communication and relationship-building skills
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Strong attention to detail and organisational ability
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The ability to prioritise tasks and manage competing deadlines
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A calm, skilled, and solutions-focused approach
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Confidence working in a fast-paced setting
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A desire to build a long-term career, not just find another job
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What Success Looks Like
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In this role, success means:
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Customers receive timely, professional, and helpful communication
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Accounts and invoices are managed accurately
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Collections activities are completed consistently and efficiently
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Workflows remain organised with minimal backlog
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Internal teams have clear visibility of account status and actions required