Job Description
Lead workshop operations, drive team performance, and deliver exceptional customer outcomes in this Mackay leadership role.
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Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.
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We're seeking an experienced Service Supervisor to join our Mackay team. This is an outstanding opportunity for a motivated leader who thrives in a fast‐paced workshop workplace and is passionate about developing people, driving operational excellence, and delivering exceptional customer outcomes.
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As a Service Supervisor, you will play a key role in overseeing daily workshop operations, supporting Leading Hands and tradespeople, ensuring protected and efficient work practices, and driving performance across quality, productivity, and customer satisfaction. This is a Permanent, Monday to Friday role.
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Who are we and why work with us?
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Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
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We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
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When you join our team at Hastings Deering, you'll benefit from:
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- Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well‐being, and financial security.
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- Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
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- Stable & Long‐Term Career – Benefit from the security of a stable, long‐term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
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- Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
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- Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
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- Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network.
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- Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
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- Insurance Benefits – Salary continuance insurance.
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- On‐Site Perks – Free on‐site parking.
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Company
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Hastings Deering (Australia) Ltd
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Lead workshop operations, drive team performance, and deliver exceptional customer outcomes in this Mackay leadership role.
n
Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.
n
We're seeking an experienced Service Supervisor to join our Mackay team. This is an outstanding opportunity for a motivated leader who thrives in a fast‐paced workshop environment and is passionate about developing people, driving operational excellence, and delivering exceptional customer outcomes.
n
As a Service Supervisor, you will play a key role in overseeing daily workshop operations, supporting Leading Hands and tradespeople, ensuring safe and efficient work practices, and driving performance across quality, productivity, and customer satisfaction. This is a Permanent, Monday to Friday role.
n
Who are we and why work with us?
n
Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
n
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua Current Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
n
When you join our team at Hastings Deering, you'll benefit from:
n
n
- Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well‐being, and financial security.
n
- Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
n
- Stable & Long‐Term Career – Benefit from the security of a stable, long‐term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
n
- Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
n
- Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
n
- Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network.
n
- Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
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- Insurance Benefits – Salary continuance insurance.
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- On‐Site Perks – Free on‐site parking.
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What you'll be doing
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As a Service Supervisor at Hastings Deering, you will:
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- Drive safety and compliance – ensure all activities are conducted in accordance with WH&S; legislation, company policies, and safety standards.
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- Support accurate estimating – provide technical expertise and input into customer estimates, quotations, and work scope development.
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- Lead operational meetings – coordinate and actively participate in weekly and monthly departmental meetings, ensuring actions are documented, communicated, and followed through.
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- Manage workshop efficiency – identify and resolve work order inefficiencies to deliver the best outcomes for customers, employees, and the business.
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- Optimise resources and processes – determine manpower and equipment requirements, recommend organisational improvements, and implement effective service department procedures.
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- Contribute to business improvement – support the development and execution of operational projects that drive performance and continuous improvement.
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- Maintain communication and accountability – ensure meeting minutes are accurately recorded, actions are tracked, and updates are uploaded to Noggin.
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- Coordinate workshop operations – communicate machine and component arrivals, promise dates, and customer requirements to Leading Hands, Foremen, and Supervisors.
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- Administer warranty assessments – determine machine, parts, and service warranty eligibility in line with manufacturer guidelines.
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- Deliver accurate quotations – ensure work order estimates are comprehensive, financially accurate, and communicated effectively to customers.
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- Monitor financial and labour targets – oversee work order budgets, labour allocations, and cost estimates to ensure alignment with customer requirements and business objectives.
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- Oversee quality and performance – work closely with Service Coordinators and Advisors to monitor work order quality, efficiency, and overall job performance.
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What you'll be doing
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As a Service Supervisor at Hastings Deering, you will:
n
n
- Drive safety and compliance – ensure all activities are conducted in accordance with WH&S; legislation, company policies, and safety standards.
n
- Support accurate estimating – provide technical expertise and input into customer estimates, quotations, and work scope development.
n
- Lead operational meetings – coordinate and actively participate in weekly and monthly departmental meetings, ensuring actions are documented, communicated, and followed through.
n
- Manage workshop efficiency – identify and resolve work order inefficiencies to deliver the best outcomes for customers, employees, and the business.
n
- Optimise resources and processes – determine manpower and equipment requirements, recommend organisational improvements, and implement effective service department procedures.
n
- Contribute to business improvement – support the development and execution of operational projects that drive performance and continuous improvement.
n
- Maintain communication and accountability – ensure meeting minutes are accurately recorded, actions are tracked, and updates are uploaded to Noggin.
n
- Coordinate workshop operations – communicate machine and component arrivals, promise dates, and customer requirements to Leading Hands, Foremen, and Supervisors.
n
- Administer warranty assessments – determine machine, parts, and service warranty eligibility in line with manufacturer guidelines.
n
- Deliver accurate quotations – ensure work order estimates are comprehensive, financially accurate, and communicated effectively to customers.
n
- Monitor financial and labour targets – oversee work order budgets, labour allocations, and cost estimates to ensure alignment with customer requirements and business objectives.
n
- Oversee quality and performance – work closely with Service Coordinators and Advisors to monitor work order quality, efficiency, and overall job performance.
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What you'll need
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A successful teammate will have experience in:
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- Trade qualified leader – hold a recognised qualification as a Diesel Fitter, Plant Mechanic, Heavy Vehicle Mechanic, Auto Electrician, or equivalent.
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- Proven supervisory experience – demonstrated success leading teams within workshop, service, mining, construction, or heavy equipment environments.
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- Technical expertise – strong understanding of heavy mobile equipment maintenance, repair, and service operations.
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- Results‐driven leader – proven ability to lead teams, manage competing priorities, and deliver operational performance targets.
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- Planning and coordination skills – experienced in scheduling, quoting, estimating, and work order management.
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- Strong communicator – highly developed interpersonal and stakeholder engagement skills with the ability to build lasting relationships.
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- Problem‐solving mindset – able to identify opportunities, resolve operational challenges, and drive continuous improvement initiatives.
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- Safety and customer focused – committed to maintaining the highest standards of safety, quality, and customer service excellence.
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- Systems capability – proficient with Microsoft Office and business management systems in a fast‐paced operational environment.
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What you'll need
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A successful teammate will have experience in:
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- Trade qualified leader – hold a recognised qualification as a Diesel Fitter, Plant Mechanic, Heavy Vehicle Mechanic, Auto Electrician, or equivalent.
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- Proven supervisory experience – demonstrated success leading teams within workshop, service, mining, construction, or heavy equipment environments.
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- Technical expertise – strong understanding of heavy mobile equipment maintenance, repair, and service operations.
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- Results‐driven leader – proven ability to lead teams, manage competing priorities, and deliver operational performance targets.
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- Planning and coordination skills – experienced in scheduling, quoting, estimating, and work order management.
n
- Strong communicator – highly developed interpersonal and stakeholder engagement skills with the ability to build lasting relationships.
n
- Problem‐solving mindset – able to identify opportunities, resolve operational challenges, and drive continuous improvement initiatives.
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- Safety and customer focused – committed to maintaining the highest standards of safety, quality, and customer service excellence.
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- Systems capability – proficient with Microsoft Office and business management systems in a fast‐paced operational environment.
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Enquiries: 1300 071 ***
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Contact: Taylor Collett – Talent Acquisition Partner
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Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.
📌 Service Supervisor (Mackay)
🏢 Sime
📍 Mackay