Job Description

Customer Service Officer Altona, Victoria | Full Time Join a growing Australian engineering and manufacturing business n

Laserbond is a leading Australian engineering and surface technology company delivering cutting-edge solutions to the mining, manufacturing, energy and heavy industry sectors. As we continue to grow, we are seeking an experienced Customer Service Officer to our customer service team.

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This is a great opportunity for someone who enjoys working with customers, coordinating orders and working closely with Sales, Engineering, Production and Operations to deliver a high level of service.

About the Role n

You will be a key point of contact for customers, supporting them from initial enquiry and quotation through to order processing, production and delivery.

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Your responsibilities will include:

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- Responding to customer enquiries by phone and email.
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- Processing purchase orders and maintaining accurate customer and order information.
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- Supporting Sales and Estimating with quotations and customer correspondence.
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- Coordinating information between customers and internal teams.
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- Providing customers with updates on job progress, completion and delivery.
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- Coordinating quality documents, inspection reports and certificates.
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- Assisting with freight, dispatch and delivery arrangements.
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- Managing customer concerns and ensuring issues are followed up.
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- Supporting invoicing and account enquiries with Finance.
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- Identifying opportunities to improve customer service and internal processes.
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About You n

We’re looking for someone who is organised, reliable and genuinely enjoys helping customers.

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You will have:

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- Previous experience in customer service, sales support, administration or order processing.
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- Strong written and verbal communication skills.
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- Excellent attention to detail and organisational skills.
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- The ability to manage multiple priorities and deadlines.
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- Sound problem-solving skills and good judgement.
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- Confidence working with both customers and operational teams.
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- Proficiency in Microsoft 365, particularly Outlook, Word and Excel.
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- A willingness to learn new systems and processes.
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Experience in manufacturing, engineering, mining services or heavy industry will be highly regarded, as will experience with technical documents, drawings, ERP/CRM systems, quotations or purchase orders.

What You'll Bring n

You’ll be positive, professional and solutions-focused, with the ability to stay calm when priorities change or challenges arise.

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Most importantly, you’ll take ownership, communicate clearly and follow things through.

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📌 Customer Service Officer Altona (Victoria)
🏢 Laserbond
📍 Victoria