Job Description

Business Support Officer Southbank, Victoria
n $75,000 + Super
n Hybrid - 2 days in office minimum

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A national automotive services organisation is seeking a Business Support Officer to join its Finance & Operations team in Southbank.

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With 50-60 employees across Australia, the business operates nationally while maintaining a streamlined and collaborative internal structure. This role sits within a team of eight and works closely with stakeholders across Sales, Accounts, Compliance, IT and Management.

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The Role

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This position combines customer service and back-office administration. You will manage shared mailboxes, respond to a broad range of enquiries, and provide day-to-day operational support across the business.

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Key responsibilities include

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- Managing multiple shared email inboxes and ensuring timely responses
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- Handling inbound phone enquiries from customers, dealers and internal stakeholders
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- Providing administrative support across Sales, Accounts, IT and Compliance
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- Assisting customers with post-sales enquiries including cancellations and transfers
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- Processing credit card and direct debit payments
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- Supporting operational and processing tasks as required
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- Contributing to continuous improvement across administrative and operational processes
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About You

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- Excellent phone manner and written communication skills
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- Previous experience in administration and/or customer service
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- Strong attention to detail and accuracy
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- Ability to manage multiple priorities in a fast-paced environment
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- Confident working with numerical data
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- Proficient in Microsoft Outlook, Word and Excel
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- Skilled, team-oriented and able to handle confidential information with discretion
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Additional Information

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- Monday to Friday, 8:30am - 5:00pm
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- Hybrid model - minimum two days in the Southbank office (additional days during training)
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- Reporting to the Finance & Operations Manager
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📌 Business Support Officer (Victoria)
🏢 Sharp & Carter
📍 Victoria