We're passionate about putting customers first. By staying focused on what matters most to them, we strengthen relationships and spark innovation as we strive to be the most customer centric company in Australia and New Zealand.

About Personal Banking

Personal Banking supports more than 5 million customers, helping Australians manage their money and work towards their goals. Every day, we deliver millions of customer interactions through our digital platforms, branches, contact centres and broker networks.

The way customers want to bank is changing, and we're evolving with them. Our teams are focused on creating effortless digital experiences, supported by robust products, smart processes and a commitment to outstanding service.

What you'll do in Personal Banking

Throughout the graduate program, you'll work across teams that drive change, innovation and customer outcomes. You'll have opportunities to:

- Contribute to transformation initiatives that support strategic growth and performance
- Help develop strategies that improve and digitise the customer experience
- Work with product teams to analyse customer needs and market trends
- Support the development of customer propositions and services
- Help protect customers and colleagues by strengthening and automating controls




- Support communication and engagement initiatives
- Use data and analysis to identify opportunities and insights
- Conduct research to build market and competitor understanding
- Collaborate with teams across NAB to deliver customer‑focused outcomes
- Engage with customers and support the delivery of outstanding service at every interaction

Locations

Graduate roles in Personal Banking are primarily based in Melbourne and Sydney.

Program Start Date

The 2028 NAB Graduate Program commences in February 2028.

A diverse and inclusive workplace works better for everyone

We know our people make us who we are. At NAB,we'vebuilt a culture of inclusion,equityand respect, where everyone feels valued for being their authentic self. We work closely with our Employee Resource Groups to ensure all colleagues' backgrounds and identities are understood,respectedand celebrated.

To be eligible to apply, you must:

- Be an Australian or New Zealand citizenship or be an Australian Permanent Resident at the time of applying.
- Have completed an undergraduate or postgraduate degree in the past three years (2025, 2026 or 2027) or be due to complete it by the commencement of the program.

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📌 Personal Banking Graduate Program (Feb 2028) (New South Wales)
🏢 NAB
📍 New South Wales