Western Work Force – Sydney Northern Suburbs NSW

Our client is a leading company and is proud to be a market leader in the supply and distribution of high-quality IT services throughout Australia. Due to continued growth, they are looking to appoint an IT Support Technician -Level 1 team member on a full-time contract basis to provide IT support, applications install, troubleshooting networking/connectivity issues and administrative services to our client.

Key Responsibilities and Duties Include:

- Answer incoming support calls and provide resolution within SLA using our client's call logging system.
- User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.
- Desktop and Laptop SOE deployment, support, and repair.
- Administration and support or various peripheral devices.
- Handheld Device deployment and support (including smartphones and other IOS devices).
- Application installation, upgrades, configuration, and support.
- Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN,



xDSL, Fibre, NBN).
- Organising warranty and repairs for faulty devices.
- Purchasing, stock and asset management using our asset management system.
- Other ad hoc duties as required.

Key Skills, Experience and Qualifications Required:

- Previous experience working in a similar role.
- Qualifications in IT or relevant are desirable.
- Familiar with using JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.
- experience in connectivity issues -Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN.
- Strong communication and client management skills.
- Motivated with a desire to succeed.
- Ability to work well under pressure.
- Current Australian Drivers Licence.

What Our Client Offers:

- Monday to Friday position, full-time hours.
- Exciting, challenging and rewarding position.
- Excellent working conditions.
- Good team setting with a strong company culture and values.

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📌 IT Support Technician - Level 1 (New South Wales)
🏢 Western Work Force
📍 New South Wales