Job Description

We are seeking a friendly and organized Reservation Services Representative to assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.

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This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.

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Responsibilities

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- Respond to client inquiries and reservation requests
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- Gather information regarding client needs and preferences
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- Research available options and services
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- Assist with reservations and confirmations
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- Provide accurate information and timely updates
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- Review reservation details and documentation
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- Assist with changes and special requests
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- Follow up on outstanding requests
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- Communicate with service providers when needed
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- Maintain professional customer service standards
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Qualifications

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- Strong communication and interpersonal skills
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- Customer-focused attitude
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- Excellent organization and attention to detail
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- Comfortable using computers and online platforms
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- Ability to research and organize information
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- Reliable and professional
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- Previous customer service, reservations, hospitality, or related experience is helpful but not required
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Position Highlights

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- Onboarding and training provided
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- Continuing education opportunities
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- Access to qualified resources and systems
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📌 Reservation Services Representative (Townsville)
🏢 Blue Magnolias
📍 Townsville