Job Description

Customer Service Co-ordinator - Global Co, Monday-Friday, $40/hour+super

n

Customer Engagement Coordinator | Global Retirement Living Leader

n

n
- Remuneration: $40 per hour + Superannuation
n
- Hours: Monday to Friday, 8:30 am – 4:30 pm (Full-Time)
n
- Location: Southbank, Melbourne (Premium corporate office, close to public transport)
n
- Tenure: 6-Month Contract (Strong view to permanency based on performance)
n
- Start Date: ASAP
n

n

The role: Customer Engagement Coordinator

n

Tenacity CX has partnered with a highly respected global leader in premium retirement living to source an experienced Customer Engagement Coordinator for their Southbank team.

n

The role is responding to online enquiries about their villages / no direct selling,



more-so being a triage & first point of contact for people wanting to know more information & booking them in for a visit to any of their sites around the country.

n

Candidate Requirements

n

n
- A proven track record in a high-touch customer service setting (corporate contact centre, premium hospitality, or corporate reception).
n
- Exceptional active listening capabilities coupled with a warm, empathetic, and professional phone manner.
n
- Strong functional knowledge of CRM platforms, with Salesforce experience highly regarded.
n
- A proactive, problem-solving mindset, rapid learning agility, and a strong customer-first focus.
n

📌 Customer Service Co-ordinator - Global Co, Monday-Friday, $40/hour+super (Victoria)
🏢 Tenacity CX
📍 Victoria