Job Description

GURNERTM is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive. With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNERTM has become synonymous with cutting-edge design, aspirational living and market-leading innovation.

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Our growing platform spans across:

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Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail

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Funds management – through GURNERTM Capital and GQ, we manage institutional and private capital across real estate and structured finance

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Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale

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At GURNERTM, we don't just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.

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Poised to transform Melbourne's skyline and the Docklands precinct, this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its creative fusion of modern health, ancient wisdom and neuroscience.

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A world by the water, where health and longevity reign supreme, and a community has everything it needs to live the ultimate life. Elysium Fields is its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world- leading technology, cutting-edge health and

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About the role:

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The Resident Services Manager leads the resident experience across Helios and Yutaka, combining regular frontline Concierge coverage with responsibility for the team, services, suppliers and commercial processes supporting both properties.

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This hands-on role leads the Concierge, Wellness Attendant and Crystal Club Attendant teams while developing and maintaining the services,



procedures and partnerships required to deliver a five-star, hospitality-led residential experience.

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Key Responsibilities

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- Leading daily Resident Services and Concierge operations across Helios and Yutaka.
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- Acting as a primary point of contact and escalation for resident enquiries, feedback and service recovery.
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- Establishing and maintaining consistent service standards, procedures and operating practices.
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- Leading, coaching and supporting the Concierge, Wellness Attendant and Crystal Club Attendant teams.
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- Supporting recruitment, onboarding, training and performance management.
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- Developing, implementing and continuously improving services that enhance the resident experience.
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- Identifying and assessing new services, partnerships and revenue opportunities.
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- Overseeing resident charges, supplier invoicing, reconciliation and ancillary revenue reporting.
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The ideal person:

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To be successful in this role, the ideal person will possess the following attributes and experience:

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- Leadership experience within a five-star hotel, luxury branded residence, private members' club or comparable hospitality environment.
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- Previous experience as a Chief Concierge, Front Office Manager or a seasoned Assistant Front Office Manager ready to take your next career step, high profile Guest Relations Manager or in a comparable leadership role.
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- A proven record of delivering exceptional guest or resident experiences.
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- Experience leading frontline teams within a seven-day operation.
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- Strong capability in rostering, payroll, training and performance management.
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- Experience managing suppliers, commercial services, revenue and cost control.
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- Strong communicator who thrives by taking ownership & operates with emotional intelligence.
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- Flexibility to work weekends, evenings and public holidays as required.
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- A current Responsible Service of Alcohol certificate and First Aid qualification, or willingness to obtain both.
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📌 Resident Services - Elysium Fields (Victoria)
🏢 Gurner Group
📍 Victoria