Colonial First State is seeking a competent Complaints Resolution professional to lead investigations and resolutions of escalated IDR/EDR complaints, engaging with AFCA and internal stakeholders. The role emphasizes applying regulatory guidance, delivering consistent care, and contributing to process improvements within the Risk and Compliance unit.
You will manage complex complaints, maintain robust stakeholder relationships, and stay current with product knowledge and regulatory changes
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📌 Complaints Resolution Specialist – Financial Services (New South Wales)
🏢 Colonial First State
📍 New South Wales
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