Rhodes, Sydney NSW | Accounts Receivable & Credit Control Full-Time Permanent Position
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Join Australia's Leading Provider of Funeral, Memorial and Pet Care Services
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At InvoCare, we're committed to supporting Australian families through life's most meaningful moments.Our trusted brands help thousands of families every year. Behind every service experience is a dedicated support team ensuring our operations run smoothly and efficiently.
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We're currently seeking an experienced Collections Officer to join our Finance team in Rhodes and take ownership of a diverse Accounts Receivable portfolio.
About the Role n
Reporting to the Invoice to Collect Manager, you'll manage an assigned ledger and play a critical role in maintaining healthy cash flow across our business. This is a hands-on role that blends collections expertise, stakeholder management, and customer service.
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You will:
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- Manage a portfolio of outstanding accounts and achieve collection targets
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- Follow up overdue accounts through proactive communication and payment resolution
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- Reconcile customer accounts and allocate incoming payments
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- Generate statements and invoices
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- Handle customer queries and service tickets
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- Work closely with internal stakeholders across multiple business divisions
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- Maintain accurate collection records and documentation
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- Ensure compliance with company policies and ACCC debt collection guidelines
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- Contribute to continuous improvement initiatives within the Accounts Receivable function
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About You n
We're looking for a confident and professional collections specialist who can balance commercial outcomes with outstanding customer service.
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To be successful, you'll bring:
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- Minimum 5 years' experience in Collections, Credit Control or Accounts Receivable
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- Strong understanding of:
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- Debt collection processes
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- Accounts Receivable
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- Account reconciliations
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- Payment allocation
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- Knowledge of ACCC Debt Collection Guidelines
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- Strong communication skills and confidence handling sensitive conversations
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- Intermediate Microsoft Excel and Outlook skills
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- Experience with accounting or ERP systems (Oracle experience highly regarded)
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- Excellent attention to detail and ability to manage competing priorities
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- A collaborative approach and commitment to delivering exceptional service
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Why Join InvoCare? nn
- Market-leading organisation with a national presence
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- Supportive and team-oriented team environment
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- Modern Rhodes office location
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- Opportunities for professional growth and development
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- Stable business operating across essential services industries
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- Work with a purpose-driven organisation that makes a meaningful difference to Australian families every day
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📌 Collections Officer - Permanent (New South Wales)
🏢 InvoCare
📍 New South Wales
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