Supreme Fire Solutions is seeking an organised and reliable Administration Coordinator to support our growing fire protection business. This is a varied, hands‐on position involving customer service, technician scheduling, quoting, compliance documentation and general office administration. You will be an significant link between our customers, technicians, management and external stakeholders.
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Key responsibilities
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- Answering telephone calls and responding to customer enquiries
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- Managing the general email inbox and ensuring enquiries are actioned promptly
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- Scheduling technicians and coordinating daily and recurring service work
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- Confirming appointments and arranging access with customers, strata managers, tenants and building managers
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- Creating and maintaining jobs within our job‐management system
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- Preparing and sending quotations, work orders, invoices and service documentation
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- Following up outstanding quotations, approvals, access arrangements and completed work
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- Assisting with annual fire safety statement (AFSS) administration and compliance documentation
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- Monitoring upcoming service dates, inspection deadlines and outstanding defects
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- Reviewing technicians' completed jobs to ensure the required information and documentation have been provided
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About you
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- Be dependable, punctual and consistent
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- Take ownership of tasks and follow them through to completion
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- Communicate professionally and confidently with customers and technicians
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- Keep accurate records and pay close attention to detail
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- Prioritise work effectively in a busy environment
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- Follow up outstanding matters without needing constant reminders
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- Remain calm when schedules change or urgent work arises
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- Ask questions when unsure rather than make assumptions
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- Maintain confidentiality regarding customer and company information
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- Be willing to learn the terminology and compliance requirements of the fire protection industry
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About us
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Supreme Fire Solutions is a growing Sydney‐based fire protection company operating in a regulated industry.
📌 Administrator For Fire Maintenance (Yalgoo)
🏢 Supreme Fire
📍 Yalgoo
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