Chandler Macleod is recruiting on behalf of our client for an experienced Business Designer to support the design and transformation of business services, processes and operating models within a large-scale digital and ICT delivery environment.

This is an exciting opportunity for a strategic and collaborative professional who thrives in complex transformation programs, applying human-centred design and business design methodologies to deliver meaningful operational and digital outcomes.

About the Role

Key responsibilities include:

- Lead business design activities across complex ICT programs
- Design future-state processes, service models and operating frameworks
- Apply human-centred and business design methodologies
- Facilitate workshops and cooperative stakeholder engagements
- Map business processes, customer journeys and organisational capabilities
- Identify business impacts, risks, dependencies and improvement opportunities
- Develop business design artefacts including capability maps, service blueprints and operating models
- Collaborate with business analysts, architects, product teams and service designers
- Support business readiness, transition planning and organisational change activities
- Provide expert advice and recommendations to senior stakeholders

Key Criteria

To be successful in this role, you will demonstrate:

- Extensive experience in business design,



service transformation, operating model design or a related discipline within complex ICT environments
- Strong capability applying human-centred design, service design and business design methodologies
- Experience analysing current-state operations and designing future-state business processes, services and operating models
- Proven workshop facilitation and stakeholder engagement skills across business and technical teams
- Strong analytical and systems-thinking capability
- Excellent written and verbal communication skills, with the ability to present complex information clearly
- Experience developing operating models, capability maps, service blueprints and process models
- Knowledge of Agile delivery and contemporary digital transformation practices
- Experience supporting large-scale organisational or technology change initiatives

Details:

- Working Arrangement: Hybrid (minimum 3 days per week in the office)
- Security Requirement: Ability to obtain a Baseline Security Clearance
- Citizenship: Australian Citizenship required

If you are an experienced Business Designer with a passion for delivering transformational outcomes and improving how organisations operate through people-centred design, we would love to hear from you.

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📌 Lead Service Designer (Canberra)
🏢 Chandler Macleod
📍 Canberra