ClickSend, part of Sinch, is seeking a Customer Service Team Leader to guide the support team in delivering high‐quality customer interactions. You will drive KPIs, coach agents, and manage escalation paths while maintaining a positive, cooperative culture across remote teams.
n
You will monitor chats, emails, and knowledge base quality, and report performance metrics to the Customer Success Manager. Fluency in English is required.
📌 Remote Customer Support Team Lead (Perth)
🏢 Sinch
📍 Perth
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.