Job Description

Make the move. Make a difference.

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Close to culture. Close to home.

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As an Aboriginal and Torres Strait Islander Hospital Liaison Officer, you will provide culturally safe support, advocacy and practical assistance to Aboriginal and/or Torres Strait Islander patients, families and carers. Working closely with healthcare teams, you will help patients navigate their healthcare journey, make informed decisions and address concerns, contributing to positive health outcomes, improved patient experiences and reduced discharges against medical advice (DAMA).

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COMPASSION | ACCOUNTABILITY | INTEGRITY | RESPECT

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About us:

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The Aboriginal and Torres Strait Islander Hospital Liaison Service provides advocacy and a cultural link between health professionals, Aboriginal and/or Torres Strait Islander inpatients, families, and carers at Cairns and Hinterland Hospital and Health Service facilities. They can break down communication barriers so that Aboriginal and/or Torres Strait Islander patients, families and carers can better understand the hospitalisation, appropriate treatment, and discharge needs.

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Our values were developed by our staff, patients and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.

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About your opportunity:

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In your new role you will....

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- Advocate for Aboriginal and Torres Strait Islander people in relation to their needs while patients of Cairns and Hinterland Hospital and Health Service to facilitate culturally appropriate health care and improve health outcomes for patients and their families.
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- Maintain up-to-date knowledge and liaise with relevant community agencies, support networks and accommodation services. Identify gaps in services and/or resources and where appropriate assist with service/resource development.
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- Liaise between Aboriginal and Torres Strait Islander patients/families/carers, staff and other agencies to assist with effective communication.
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- Participate in the education of medical/nursing/allied health staff from Cairns and Hinterland Hospital and Health Service on Aboriginal and Torres Strait Islander culture and beliefs as it relates to the healthcare of the patient.
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For more information about this role, please refer to the attached Role Description.

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Using AI for your application? Read our Using AI in Recruitment guide for applicants.

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Vaccine Preventable Diseases (VPD)evidence as required for your employment in accordance with legislation/government policy and Directives.

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What we offer:

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Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.

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Learn what it's like to work with us, in an inclusive and supportive work environment.

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Discover our agile and culturally diverse region through community and lifestyle.

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Listen to what some of our staff have to say about working in our regions.

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Visit our website to learn more about our hospitals and health centres.

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📌 Aboriginal & Torres Strait Hospital Liaison Officer - Cairns Hospital (Cairns Regional)
🏢 Queensland Health
📍 Cairns Regional