BFJ Digital is continuing to grow - which means we're adding a new, mid-tier Digital Account Manager to the team.

This is a new role due to growth, not a replacement.

We're looking for someone who already knows agency life, enjoys client relationships, and wants to keep sharpening their commercial and strategic skills alongside a highly technical team.

Mid-tier is the goal, but we're open to strong applicants who are on the way there.

Brisbane (Spring Hill) | Full-time | In-office (with flexibility)

The role

As a Junior Digital Account Manager, you'll be responsible for owning client relationships and providing clear strategic direction to internal channel specialists.

Your focus:

Client satisfaction

Commercial growth

Clear communication

Process improvement

You're not expected to be a channel specialist (you may have come from that previously) - but you must understand how digital marketing fits together.

Key responsibilities

Own day-to-day client relationships and communication

Lead WIPs, reporting, follow-ups, and next steps

Translate client objectives into transparent briefs for channel managers

Provide strategic guidance across digital marketing activities

Drive client retention, upsells, and cross-sells

Identify opportunities for improvement across performance and process

Coordinate campaigns, tasks, and timelines across teams

Ensure delivery aligns to scope, budget, and expectations

Support pitches, proposals, and presentations where required





Build long-term, trusted client partnerships

Experience (required)

2-4 years of experience in an agency account, coordinator, or client services role

Confident, professional client-facing communication

Strong organisation and project management skills

Comfortable managing multiple clients at once

Technical familiarity (important)

You don't need to execute - but this should feel familiar:

Social platforms: Meta, Instagram, TikTok, LinkedIn

Website content updates: WordPress & Shopify

Canva (basic review / light edits)

Project management tools and workflows

Nice to have (not essential)

Loomly or social scheduling tools

What it's like at BFJ

We asked Nivi, who joined us (ex-Dentsu, ex-Yahoo), to describe BFJ:

"We're redefining marketing by bringing every service under one roof - CRMs, paid media, SEO, creative, website development, and more. But it's not just for clients, it's for you too. You actually see how everything connects. There's so much to learn that you never feel complacent."

Why BFJ

Full-service, highly technical digital agency

Everything in-house - no outsourcing chaos

Culture-led, low ego, high standards

Real pathways to Senior AM / Client Director roles

Work that genuinely improves client outcomes

Flexible hours

Birthday leave

Dog-friendly office

Tight-knit, supportive team

We hire on culture first. Good humans only.

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