We're looking for a people-focused IT professional to join a leading enterprise organisation, providing critical in office support across multiple sites in Sydney. You'll be resolving issues face-to-face and remotely to keep things running smoothly. This role is fully office-based and requires you to work on-site 5 days a week.
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What you'll be doing:
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- Troubleshooting hardware, Windows OS, MS Teams, Exchange, and Active Directory issues
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- Supporting users with prompt and professional service
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- Installing, configuring, and maintaining IT systems like AD, DHCP, backup services, VMWare, and more
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- Working with ServiceNow to manage tickets and resolve issues to agreed SLAs
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- Participating in the on-call roster and assisting with IT projects and system rollouts
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We're looking for someone with:
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- Strong customer service skills and the ability to communicate clearly and confidently
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- Bachelor's Degree in IT
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- Solid experience in desktop support, server troubleshooting, and ITSM tools (like ServiceNow)
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- Hands-on skills with Windows, Exchange, Active Directory, DHCP, and hardware
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- A current driver's licence, and the ability to travel between sites
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- Provide after-hours support by participating in the On Call Roster
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📌 Level 2 IT Support Specialist (New South Wales)
🏢 Mansell Taylor Consulting
📍 New South Wales
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