Job Description

Melbourne or Sydney | 12-Month Contract | Maternity Leave Cover

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MUFG Pension & Market Services is seeking a Client Service Manager to join our Fund Solutions team on a 12-month maternity leave contract, commencing mid-October.

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You'll manage relationships with a portfolio of clients, acting as a key point of contact and working closely with internal operational teams to ensure services are delivered effectively and to a high standard.

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This is an opportunity to bring your existing Fund Services expertise into a client-facing role where you'll have visibility across client relationships, service delivery, reporting and business activity.

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About the Role

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As Client Service Manager, you'll be responsible for managing client expectations and ensuring our services continue to meet their objectives.

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You'll build strong relationships with client contacts, understand their needs and work proactively with internal operational teams and other stakeholders to resolve issues and deliver effective solutions.

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You'll need to understand how the business operates, how our operational teams support clients, and how to navigate key stakeholders across both the client and internal environment.

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You'll also support the growth of existing client relationships, including new mandates, funds, fund classes and series,



while providing reporting and insight to clients and internal stakeholders.

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Your responsibilities will include:

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- Act as a key point of contact for a portfolio of Fund Solutions clients.
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- Build and maintain strong, productive relationships with client contacts and internal stakeholders.
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- Develop a strong understanding of client requirements, business operations and service delivery.
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- Work closely with internal operational teams to coordinate effective service delivery and resolve client issues.
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- Proactively identify opportunities to improve the client experience and service delivery.
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- Support client meetings, service reviews and key client initiatives.
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- Manage client expectations and contribute to service level discussions and agreements.
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- Identify opportunities for additional services, recent mandates, funds and other revenue growth across existing and prospective clients.
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- Support project management and implementation activities as required.
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- Prepare and coordinate client reporting, including statistics, billing and fee information.
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- Maintain accurate client and contact information and ensure relevant records are kept up to date.
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- Stay informed of relevant industry developments, regulatory requirements and market trends.
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📌 Client Service Manager (New South Wales)
🏢 Link Group
📍 New South Wales