Job Description

We are seeking a proactive and customer-focused Customer Service Coordinator to join a high performing customer service teams. In this role, you will be the primary point of contact for customers, coordinating collection requests, managing logistics, updating the internal CRM and ensuring a smooth and efficient customer experience.

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Working closely with internal teams and external customers, you will play a key role in maintaining turnaround times, supporting operational requirements, and ensuring customer expectations are consistently met.

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Key Responsibilities

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- Manage and action return and collection requests, ensuring timely turnaround and availability of equipment
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- Proactively follow up with customers regarding outstanding returns and collection schedules
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- Coordinate returns and urgent requests with internal stakeholders to meet business deadlines
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- Build strong relationships with customers and provide a high level of service throughout the return process
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- Liaise with transport providers and drivers to arrange timely collections
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- Monitor return timeframes and escalates any potential delays or issues as required
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- Maintain accurate records and provide updates to relevant teams.
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Skills & Experience

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- Previous experience in a customer service, customer support, coordination, or administration role
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- Strong communication skills with the ability to build positive relationships with a wide range of stakeholders
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- Excellent organisational skills and the ability to manage multiple priorities in a fast-paced setting
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- High attention to detail and a proactive approach to problem-solving
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- Experience coordinating logistics, inventory, or return processes will be highly regarded
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- Proficiency in Microsoft Office and the ability to learn new systems quickly.
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What's on Offer

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- Supportive and collaborative team environment
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- Opportunity to work in a busy and varied coordination role
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- Scope for extension
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- Positive workplace culture.
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This is an excellent opportunity for a customer-focused professional who enjoys building relationships, coordinating multiple tasks, and delivering an exceptional customer experience.

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His role is being managed by Melanie Hammond (07) 3118 0***.

📌 Customer Service Coordinator (Queensland)
🏢 Frog Recruitment
📍 Queensland