Focusing on Metso Processing Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares
n and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Service Manager. This role will allow opportunities
n to gain experience and training on other Metso products and services.
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Main responsibilities
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Provide hands-on service work on Metso Mineral Processing Equipment in the field at various customer site.
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Provide technical liaison services between customers, product divisions and sales personnel.
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Perform technical evaluations and analyse equipment and machine component failures.
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Supervise and oversee projects on customer sites.
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Complete field machine inspections per global and customer procedures.
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Escalate questions and analysis to Technical Support and Engineering.
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Prepare post site visit reports, time sheets and expenses after site visits.
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Support warranty process and Root Cause Analysis (RCA) where applicable.
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Promote products and services to customers
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Promote Technical Support value add and support Technical Support Teams
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Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CR
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A relevant Australian recognised trade qualification.
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Knowledge of Metso equipment advantageous.
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High-level fault-finding aptitude.
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Intermediate computer literacy in MS Office – Word and Excel.
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Must have current motor vehicle license.
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Must be physically fit and able to pass random medical and drug tests.
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Excellent communication and interpersonal skills.
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Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
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Ability to work away from home, for extended periods and extended hours, on weekends or as required.
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Clearly understand and competency in Risk management and safety rule compliance.
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Ability to travel within short notice.
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What's in it for you
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A work environment where safety is always the number one priority – both your physical and mental health is our priority
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A competitive base salary reflective of your skills and experience with annual incentive program
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Additional Annual Leave benefit for all permanent and maximum term employees
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Gender Neutral Paid Parental Leave of 18 weeks at full pay
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Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
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Active Social Club and company wide social events as your social wellness is significant to us
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Family focused events as your family forms part of our close-knit community
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Comprehensive medical benefits including discounted private health insurance for employees and immediate family
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Company provided Salary Continuance insurance cover
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Career development & education assistance to further your technical and leadership ambitions
📌 Field Service Technician (New South Wales)
🏢 Metso
📍 New South Wales
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