Job Description

My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

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The role will be full-time, on-site at our Sydney Olympic Park Head Office.

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About My Guardian

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My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

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The role will be full-time, in office at our Sydney Olympic Park Head Office.

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Your key responsibilities will include but are not limited to:

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- Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
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- Coordinate staff rostering and scheduling in full adherence to the SCHADS Award to ensure all shifts are effectively covered and services run smoothly.
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- Triage and action a high volume of inbound calls and emails efficiently, serving as a primary point of contact for operational inquiries.
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- Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
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- Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
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- Contribute to smooth office operations, including stakeholder communication, record management, and general administration.
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The successful candidate must have:

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- Able to work in a fast-paced environment.
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- Excellent communication and listening skills
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- Compassionate, patient, and caring nature
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- High level of organisational skills
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- Ability to work independently
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- Competent using Google Docs and able to learn business systems quickly
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- Sound computer skills in Office and Excel (or similar)
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Why join us?

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- Competitive salary package
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- Career growth opportunities
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- Onsite gym
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- Supportive and positive office culture
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- Weekly Friday afternoon drinks and nibbles at Head Office
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- Healthy snacks and refreshments
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24 September 2026 Sydney Olympic Park New South Wales, Australia

📌 Service Coordinator (Parramatta)
🏢 Ngare Employment Solutions
📍 Parramatta