Job Description

Medical Administrator - Full-time & Part-time

n

Wellvue | Queanbeyan, NSW | Full-time or Part-time, Monday to Friday

n

Build your career in healthcare with a growing local team

n

n
- Wellvue | Queanbeyan, NSW | Full time or part time
n
- $30 to $35 per hour plus superannuation
n
- Monday to Friday | No regular weekends | Free onsite parking
n

n

Wellvue is looking for an organised, warm and dependable person to join our administration and patient support team in Queanbeyan.

n

This could suit someone who already works in medical reception or healthcare administration.

n

It could also suit someone with strong administration or professional customer-service experience who wants to build a career in healthcare.

n

You do not need to know every Wellvue process when you arrive.

n

We will provide structured training in our systems, patient workflows and mental health administration.

n

What matters most is that you communicate well, notice the details, learn quickly and take responsibility for getting things done.

n

About Wellvue

n

Wellvue is an Australian mental health service helping people access psychiatrists, psychologists and other clinicians through telehealth.

n

Our administration team plays an important role in helping patients navigate referrals, appointments and ongoing care.

n

You will work from our heritage office at Hibernia Lodge in Queanbeyan alongside a supportive local team, while helping coordinate care for patients across Australia.

n

What you'll be doing

n

You will help our patients and clinicians with tasks including:

n

n
- responding warmly and professionally to patient enquiries
n
- coordinating appointments and referrals
n
- communicating with GPs, psychiatrists, psychologists and other healthcare pew patients understand the administrative steps involved in accessing care
n
- managing patient intake and telehealth administration
n
- processing payments,



invoices and Medicare-related administration
n
- maintaining patient records
n
- preparing and sending correspondence
n
- responding to telephone and email enquiries
n
- following up outstanding administrative tasks
n
- maintaining privacy and confidentiality
n
- identifying problems and helping improve the way we work
n

n

As your knowledge and capability develop, there may be opportunities to take on additional responsibility across patient coordination, clinician support, senior administration and operations.

n

Who could be a positive fit?

n

We are less interested in finding someone who ticks every box and more interested in finding someone with the right foundation and attitude.

n

You may have experience in:

n

n
- medical reception
n
- allied health
n
- dental reception or administration
n
- specialist medical practices
n
- pharmacy or healthcare
n
- office administration
n
- professional customer service
n
- another role involving confidential information, organisation and communication
n

n

Previous healthcare experience is highly regarded, but it is not the only pathway into the role.

n

You are likely to enjoy working at Wellvue if you:

n

n
- are warm and confident communicating with people
n
- are highly organised
n
- notice details
n
- learn new software quickly
n
- stay calm when several things need attention
n
- take ownership of problems
n
- enjoy helping people
n
- communicate professionally
n
- care about doing things properly
n
- want to become someone your team can depend on
n

n

We particularly value the attitude:

n





"I noticed this needed doing, so I sorted it out."

n

Why join Wellvue?

n

Meaningful work

n

Your work helps Australians access mental health care.

n

You are not simply processing appointments. Good administration helps patients, clinicians and referrers navigate care more smoothly.

n

Learn valuable healthcare skills

n

You will gain experience across patient coordination, referrals, telehealth, clinician support, Medicare administration and healthcare systems.

n

Opportunity to grow

n

Wellvue is growing.

n

People who demonstrate capability and take responsibility may have opportunities to broaden their role as the organisation develops.

n

As Wellvue grows, capable team members may have opportunities to broaden their responsibilities and develop into more senior administrative and operational roles.

n

Your ideas matter

n

If you notice a better way of doing something, we want to hear it.

n

We value people who look for practical ways to improve the experience of patients, clinicians and colleagues.

n

A supportive local team

n

We want Wellvue to be a workplace where people are professional, dependable and kind to one another.

n

Weekday stability

n

n
- Monday to Friday
n
- No regular weekend roster
n
- No night shifts
n
- Free parking
n

n

A Distinctive workplace

n

Our team works from Hibernia Lodge, a heritage office in Queanbeyan, rather than a traditional medical-centre environment.

n

Pay and hours

n

$30–$35 per hour plus superannuation, depending on relevant skills and experience.

n

We are open to both full-time and part-time applicants.

n

Consistent weekday availability is important.

n

This is an office-based role in Queanbeyan, so applicants need to be able to commute reliably to Hibernia Lodge.

n

We welcome applications from people with different career backgrounds who can demonstrate the skills needed for the role.

📌 Medical Administrator - Full-time & Part-time (Canberra)
🏢 WellVue
📍 Canberra