Manager Assurance and Business Continuity

- Employment Type: Temporary,Full Time until 30 September 2027
- Salary Range: $154,231 - $178,369, Plus super
- Location: Parramatta or Orange (Versatile working available). Minimum 2–3 days per week in the office, subject to change in line with Department of Customer Service workplace policies.

Make an impact across Government Shared Services

Government Shared Services (GSS) is a division of Department of Customer Service that delivers essential shared services to more than 100 NSW Government agencies, supporting outcomes for the people of NSW.

Client & Commercial Solutions (C&CS;) supports GSS by strengthening governance, managing client relationships, and providing assurance, commercial, and financial oversight to enable effective and reliable shared service delivery.

About the role

GSS is seeking an experienced and motivated leader to manage our assurance and business continuity functions and help strengthen organisational resilience across a large and complex shared services environment.

This is an exciting opportunity to lead a diverse portfolio spanning assurance, audit, risk, compliance, business continuity and critical incident response. Working closely with subject matter experts, customer agencies and other key stakeholders, you will play a pivotal role in ensuring GSS meets its operational and regulatory obligations while continuously improving controls, governance and preparedness

The Opportunity

This is a unique opportunity to lead and shape assurance and business continuity capability within GSS. Reporting to the Director Governance and Assurance, you will oversee a key divisional portfolio responsible for strengthening resilience across critical government services.

The role offers a high level of autonomy, a diverse stakeholder environment, and the opportunity to lead a capable team while delivering initiatives that have a tangible impact across GSS its customer agencies.

Whether leading assurance activities, coordinating critical incident preparedness, responding to emerging risks, or shaping business continuity strategies, you will play a key role in ensuring GSS remains resilient, accountable, and trusted as the shared services provider to over 100 NSW government agencies.

What you’ll do

- · Lead the GSS’ assurance, audit, risk, compliance, business continuity,



and critical incident response programs
- · Manage internal and external audit activities, including oversight of audit providers, liaising with the Audit Office of NSW, and implementation of audit recommendations.
- · Maintain divisional risk registers and provide expert advice on risk identification, controls and mitigation strategies.
- · Oversee compliance obligations, attestations, policies and reporting to ensure adherence to legislative and whole-of-government requirements.
- · Lead and maintain Business Continuity Management (BCM) and Critical Incident Response programs, ensuring frameworks and plans are tested and effective.
- · Build strong relationships with customer agencies, service providers and government stakeholders to support coordinated continuity planning and incident preparedness.
- · Lead, coach and develop a high-performing team, fostering a culture of accountability, resilience and continuous improvement

What you’ll bring

We are looking for a collaborative and strategic leader who can operate confidently in a complex and fast-paced environment.

You will bring:

- · Extensive experience in assurance, audit, risk management, compliance, business continuity or related disciplines.
- · Strong understanding of NSW Government governance, risk and control frameworks, and compliance obligations.
- · Experience leading assurance reviews, managing audits and driving the implementation of recommendations.
- · Demonstrated capability in developing, maintaining and testing business continuity and critical incident response arrangements.
- · Exceptional stakeholder engagement, influencing and negotiation skills, with the ability to build trusted relationships across all levels of an organisation.
- · Strong written and verbal communication skills, including the ability to prepare executive-level reports, briefings and recommendations.
- · Proven experience leading, coaching and developing high-performing teams, fostering a culture of accountability, collaboration,



and continuous improvement.
- · The ability to inspire others through change, build capability, manage performance effectively and create an environment where people can thrive and deliver results.
- · Demonstrated ability to manage competing priorities while delivering high‑quality outcomes in a complex environment.

This is an opportunity to work on projects that sit at the heart of how Government Shared Services operates.

You’ll work alongside experienced professionals across GSS, engage with senior leaders and stakeholders across government, and have the opportunity to build your project, stakeholder and strategic capability in a genuinely varied environment.

Salary Grade 11/12, with the base salary for this role startingat 154,231 base plus superannuation

Closing Date

Closing Date: 8 October 2026, 9.59am

Careers at Department of Customer Service

Careers at Department of Customer Service
A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

Belong in our diverse and inclusiveworkplace
The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process

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📌 Manager Assurance & Business Continuity (Parramatta)
🏢 NSW Connect
📍 Parramatta