Our customer proudly operates the world's largest network of international lounges with a Service Delivery Model unmatched to their competitors. Their reputation is founded on guest passion, sustainable performance, innovation, spirit of conquest, trust and respect. We are seeking highly motivated Food & Beverage Attendant to join our experienced and professional Front and Back of House team.
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Primary Duties and Responsibilities:
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- Greeting guests and welcoming them to the lounge
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- Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
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- Uphold the highest standards of customer service in a agile airport environment.
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- Promote and maintain a positive company image (including grooming, behaviours and service)
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- Comply with Standard Operating Procedures and Policies
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- Ensuring the check in process runs smoothly and handing guest questions professionally and in a timely manner
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- Making sure the reception and lounge areas are always well prepared, cleaned and monitored at all times
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- Answering telephone/ email enquiries and liaising with airlines
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- Replenishing food and beverages in the food counters and refrigerators in a timely and hygienic manner
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- Ensure sufficient stock levels of amenities are available
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- Collecting dirty plates, glassware and rubbish from the tables and lounge area
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- Establishing and maintaining good customer relations with our Lounge guests
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- Ability to work early hours such as 2.00am as the lounge is closed from 12.00am – 3.00am
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- Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
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- Must have a Food Handling certification or be willing to obtain one prior to commencement.
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- Barista, bartending, or all-rounder experience
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- Must have a car to get to the airport
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- Must provide a police check and undergo a medical
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- Previous experience in a hospitality, food and beverage, or customer service role is preferred.
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- Strong communication and interpersonal skills.
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- Ability to work flexible hours, including weekends, holidays, and shift work.
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- Ability to lift and carry items up to 22kg and stand for extended periods.
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- High attention to detail and a commitment to cleanliness and hygiene.
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- Positive attitude, team player, and a passion for delivering exceptional guest service.
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