Quality & Agent Enablement Lead - AI-Driven CCaaS (Melbourne)

Quality & Agent Enablement Lead - AI-Driven CCaaS (Melbourne)

27 Sep
|
Compare Club
|
Melbourne

27 Sep

Compare Club

Melbourne

Compare Club seeks a Quality, Compliance & Agent Enablement Lead in Melbourne to own QA, compliance control and agent enablement across insurance, energy, and lending verticals. Spanning outbound and inbound contact, this role works on a dual CCaaS platform estate.

Reporting to the General Manager of Contact Centre & Customer Operations, you will drive a centre of excellence for QA, leverage tech to standardise conversations, and empower team leaders to elevate performance.

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📌 Quality & Agent Enablement Lead - AI-Driven CCaaS (Melbourne)
🏢 Compare Club
📍 Melbourne

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