Join our growing team at Designer Delivery Co and play a key role in supporting our day-to-day operations. We're looking for a motivated, organised, and customer-focused Junior Administration Assistant who enjoys variety and thrives in a fast-paced environment.
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This is a great opportunity for someone looking to build their administration and customer service skills while gaining hands‐on experience across customer communication, delivery coordination, scheduling, order processing, and business systems.
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You'll be the friendly first point of contact for customers, helping coordinate deliveries, manage enquiries, maintain accurate records, and support our operations team to ensure everything runs smoothly.
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Customer Communication
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Act as first point of contact for phone, email, and SMS enquiries
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Manage inbound calls, return missed calls, and respond to customer and internal queries
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Order & Delivery Coordination
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Process orders and delivery tickets, including booking and scheduling
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Liaise with customers to confirm and adjust delivery timeframes
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Maintain accurate records across systems and ensure all notes are up to date
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Scheduling & Logistics
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Manage and optimise delivery schedules within system capacity
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Allocate delivery timeframes and communicate updates to customers
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Upload and maintain scheduling data across platforms
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Shipping & Dispatch Support
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Generate shipping labels (Mainfreight & Australia Post)
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Ensure accurate documentation and tracking for all orders
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Operations & Administration Support
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Provide general administrative support to daily operations
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Key Skills & Attributes
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Strong attention to detail and accuracy
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Excellent communication skills across phone, email, and SMS
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Ability to manage multiple systems and priorities
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Solid organisational and time management skills
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Customer-focused with a proactive approach
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Computer savvy - Experienced with Microsoft Windows programs essential. All other system training is provided.
📌 Administration Assistant - Customer Support (City of Gold Coast)
🏢 Designer Delivery
📍 City of Gold Coast
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