Job Description

Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers.

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Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a Cruise Product Coordinator, you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready. Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem‐solving to support business success. This is a wide-ranging and fast‐paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.

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Maternity Leave cover: 12 months

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A day in the life:

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- Provide proactive administration support to the Cruise Product Managers across day‐to‐day operations
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- Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution
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- Ensure all packages loaded onto the website are accurate, up‐to‐date, and displayed correctly across all relevant platforms
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- Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‐free
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- Test Traveltek Clusters to ensure they are accurate and bookable
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- Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets
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- Conduct regular rate analysis to stay competitive and aligned with market trends
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- Research new products, tours,



and attractions to enhance our offering or create upsell opportunities
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- Carry out weekly checks of rates and inventory for products currently being promoted
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Who you are:

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- 12+ months' experience in retail or wholesale travel preferred
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- A passion for cruising and strong product knowledge is a bonus, however we're equally open to candidates with extensive travel experience who bring a deep understanding of the industry
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- Natural organizer with excellent attention to detail
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- Calm under pressure and comfortable juggling multiple priorities
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- Proactive problem‐solver who anticipates and resolves issues early
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- Confident, clear communicator with all stakeholders
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- Tech‐savvy comfortable with systems, trackers, and inbox management
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- Customer‐focused with a passion for delivering great experiences
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- Team‐spirited, supportive, and flexible (including some public holidays)
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- Detail‐driven with strong ownership from start to finish
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- Adaptable handles shifting priorities and change with ease
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What you'll enjoy:

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Ongoing brain power‐ups and skill sharpening

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Catapult your career across a network of brands and businesses in an evolving industry

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Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

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Access to industry leading health and well - being programs and financial advisors

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Set up shop in a swanky beachfront office in Broadbeach

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Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

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Take volunteer leave as part of giving back to the local community

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#LI-KP1#IGNT#LI-Onsite

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Applications close:

📌 Cruise Product Coordinator - Broadbeach, QLD (City of Gold Coast)
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