Job Description

Join the Smoke Alarms Australia team as a Customer Services Officer for our local customer service team based in Chatswood. You will be responsible for working with our customers to deliver an outstanding service.

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Key responsibilities

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- Work as part of the Agency Services team to achieve individual KPI's & customer SLAs as assigned
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- Manage inbound and outbound telephonic and SMS communications efficiently and effectively for tenant enquiries including callbacks for the local team
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- Work in internal systems for inbound helpdesk and other written communication so that all enquiries are actioned within the desired timeframes
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- Create work orders into the database system
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- Investigation and resolution of customer queries
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- Multitask with high attention to detail, ensuring that all outstanding tasks are completed within Smoke Alarms Australia's procedures
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- Build rapport with Real Estate Agents, Property Managers, Landlords and Smoke Alarms Australia Technicians
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- Deliver high levels of customer satisfaction




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- Work to a high standard and be hands on
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About you

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- High level of verbal and written communication skills
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- Solid attention to detail and does not cut corners
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- Excellent customer service experience - always seeking to delight
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- Proactive and 'can-do' attitude
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- Able to work both independently and as part of a team
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- Strong computer knowledge
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- Punctuality essential
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- Polite and clear phone manner
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- Moderate level of negotiation skills
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About us

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Smoke Alarms Australia is a leading provider of compliance solutions for residential, tenanted properties across the country. With over 20 years of experience in the industry, we are committed to delivering world-class products and exceptional customer service.

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Ongoing training and development opportunities

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Competitive remuneration package with Incentive

📌 Customer Services Officer (New South Wales)
🏢 SMOKE ALARMS AUSTRALIA
📍 New South Wales