Job Description

Make a difference through great administration

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Are you an organised, friendly and professional administrator who enjoys helping people and keeping things running smoothly?

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Centacare NENW is looking for a full-time Administration Assistant to join our team. This is a fantastic opportunity for someone who enjoys a varied role, working with people and providing high-quality administrative support that contributes to the delivery of important community services.

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About Centacare NENW

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Since 2001, Centacare NENW, the Social Services Agency of the Catholic Diocese of Armidale, has been supporting individuals, families and communities across the New England North West.

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As a Catholic agency, we welcome everyone regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability.

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Our work is guided by four core values:

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Dignity | Community | Cooperation | Support

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These values shape how we work with our clients, our communities and each other.

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Job Description

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About the role

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As an Administration Assistant, you will play an important role in supporting the day-to-day operation of our sites and programs.

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You will provide professional reception, administration, data entry and general office support while working closely with program teams to ensure client enquiries are managed accurately, efficiently and respectfully.

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This is a varied role where no two days are necessarily the same. Your responsibilities will include:

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- Providing welcoming and professional front-of-house and reception services
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- Greeting visitors, answering and transferring calls and managing correspondence and mail
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- Supporting client enquiries, intake and referrals by providing accurate information and directing clients to the appropriate programs
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- Providing administrative, clerical, data entry and reporting support
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- Maintaining accurate records, documents and confidential client information
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- Supporting fee-for-service processes, including HICAPS, Medicare billing and workers' compensation processes
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- Ordering office supplies and maintaining an organised and welcoming reception area
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- Supporting community events and activities when required
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- Assisting with fleet bookings and other operational tasks
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- Supporting site-based WHS requirements, inspections and emergency procedures
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- Working collaboratively with teams across Centacare to support quality service delivery
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Desired Skills and Experience

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About you (Essential Criteria)

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We are looking for someone who is organised, approachable and solution-focused, with the ability to work confidently in a busy environment.

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You will ideally have:

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- Qualifications or relevant experience – A qualification in Business Administration or relevant experience in administration, reception or a similar client-facing role.
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- Communication skills – Strong communication and interpersonal skills, with a skilled, friendly and efficient approach to client service.
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- Technology skills – Intermediate to advanced Microsoft Office skills and confidence using databases or client management systems.
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- Organisation and attention to detail – Strong attention to detail and the ability to manage competing priorities in a busy environment.
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- Professional approach – A commitment to providing high-quality administrative support and working collaboratively with clients, colleagues and stakeholders.
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Why you'll love working with us

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At Centacare NENW, we value our people and are committed to creating a supportive and positive workplace.

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You can look forward to:

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- Increase Your Take-Home Pay – Access generous salary packaging benefits of up to $18,500 per year for eligible everyday living and entertainment expenses.
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- Be Part of Positive Change – Join an organisation making a meaningful difference in the lives of individuals, families and communities.
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- Flexible & Supportive Culture – Work in a collaborative, inclusive and values-driven environment where your contribution is valued.
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- Career Development Opportunities – Access ongoing learning and development opportunities to build your skills and career.
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- Wellbeing Matters – Access our Employee Assistance Program (EAP), providing free and confidential counselling and wellbeing support.
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- Recognition & Celebration – Be recognised for your contribution through our WOW Awards program.
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Ready to make a difference?

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If you're looking for a role where your administration skills can contribute to something meaningful, we'd love to hear from you.

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For more information or role-related enquiries, please contact our People & Culture Team at [email protected] .

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Applications close: Wednesday 7th October at 4pm.

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This is a rolling recruitment process. Interviews may be scheduled as suitable applications are received, so don't wait to apply!

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Safeguarding

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The Diocese of Armidale is committed to safeguarding children and vulnerable persons and to preventing those in our care from experiencing abuse, neglect, exploitation or harm.

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Centacare NENW is committed to implementing and maintaining compliance with the NSW Child Safe Standards and National Catholic Safeguarding Standards and adopts a zero-tolerance approach to the abuse of children and vulnerable people.

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All individuals working in the name of the Diocese are required to comply with the Safeguarding Policy and Code of Conduct and actively contribute to a safe and respectful environment for children and vulnerable persons.

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Employment screening requirements apply to this position and include a National Police Check, a valid NSW Working With Children Check and NDIS Worker Screening Check where required. These clearances must be maintained throughout employment.

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