Our client is a Federal Government-backed specialist finance provider for farmers and farm-related small businesses. They offer loan programs designed to encourage growth, investment and resilience in Australia's regional communities.

They are currently looking for an additional team member to ideally work in their Orange office, however remote or hybrid work arrangements can be accommodated in this role. The position is currently available for a period of 12 months and requires you to work full time hours of 36.75hrs/week.

The key focus of this role will involve working within a small team responsible for assisting customers across a range of Loan Products, Programs and Services. High level admin and exceptional customer service experience is a must with previous experience in the area of business or agribusiness loan assessments being highly regarded. Experience in Salesforce as a CRM is required. You will also need to have a sound understanding of bank risk principles and interpretation of lending policies and procedures.

You will be responsible for:

- providing consistent and first-class customer service for customers;

- assessing the completeness and accuracy of loan applications received;

- efficiently managing inbound and outbound customer calls and emails,



and assisting with enquiries;

- proactively identifying customer needs and supporting customers with all aspects of their experience;

- managing customer-initiated feedback;

- preparing, issuing and/or reissuing loan statements to customers and storing all loan documentation accurately;

- liaising with internal stakeholders in relation to loan enquiries;

- and all other support tasks and general administration duties to assist with completion of key tasks within your team.

Customer contact and interaction will be key component of this role so applicants will need sound written and verbal communication skills.

The key to success in this role will be delivering exceptional attention to detail with and outstanding level of accuracy and data entry.

Previous experience with high level administration support work will be essential. Previous work within the finance sector would be highly regarded. You must be KPI focussed and capable of working towards project timelines.

The successful candidate will be required to undergo pre-employment screening including a National Police History Check and must have the right to work in Australia for the full duration of the tenure period.

📌 Contact Centre Officer (Orange)
🏢 Complete Staff Solutions
📍 Orange