Operations & Administration Coordinator

About the role

The Seal Guys Group Pty Ltd is seeking a friendly, organised and proactive Operations & Administration Coordinator for a remote contract role.

You will play a central role in keeping our Melbourne grouting business running smoothly. As the first point of contact for many customers, you’ll manage communication from initial enquiry through to job completion. You’ll take ownership of enquiries, quotes, scheduling, installer coordination and invoicing, while keeping customers and the team informed at every stage.

What you’ll be doing

- Responding to enquiries from customers, property managers and referral partners by phone and email

- Gathering photos and job details, preparing quotes and following up with customers

- Managing bookings, installer schedules and job updates in ServiceM8

- Preparing explicit job instructions and keeping installers and customers informed

- Tracking jobs from initial enquiry through to completion

- Issuing invoices, following up payments and maintaining accurate records

- Handling customer questions and resolving day-to-day issues professionally

- Using digital tools, including AI where helpful, to improve administrative processes

What we’re looking for

- Experience in administration or coordination within a busy trade or service business

- Experience using ServiceM8 is required





- Prior experience in grouting, tiling, waterproofing or a similar industry is preferred

- Experience using AI tools for administrative work is preferred

- A friendly, approachable manner and a genuine commitment to customer service

- Confidence representing our business with homeowners, property managers and referral partners

- Strong organisation, attention to detail and the ability to manage competing priorities

- Clear written and verbal communication, with the initiative to follow tasks through while working remotely

About us

The Seal Guys Group Pty Ltd is a husband-and-wife-run Melbourne family business specialising in shower and balcony re-grouting, resealing and related works. We work with homeowners, property managers and industry referral partners across Melbourne. We take pride in quality workmanship, clear communication and making the process easy for our customers.

What we offer

This remote contract role offers varied work and monthly payment. You’ll work closely with the owners and make a meaningful contribution to our customers’ experience and daily operations.

Apply now

Please send your resume and a brief cover letter outlining your ServiceM8 experience, your background coordinating trade jobs, any experience using AI tools at work, and your approach to customer service.

📌 Office Administrator (Melbourne)
🏢 The Seal Guys Group
📍 Melbourne