All Smiles Centre has been servicing the local community for over 30 years. Our team is motivated to constantly improve and strive to be at the forefront of dentistry.

We are looking for a friendly, motivated, and reliable Front Desk Coordinator/Receptionist to join our team and help us deliver an exceptional experience for our patients.

We offer a wide range of dental services, including general dentistry, implant surgery, wisdom teeth removal, smile makeovers, full-mouth rehabilitation, and orthodontics, including braces and Invisalign™.

Our front desk team plays an important role in our practice. You are often the first and last person our patients interact with, and we are looking for someone who genuinely enjoys helping people, communicates well and takes pride in making every patient feel welcome and cared for.

Who We're Looking For

The ideal candidate will possess the following qualities:

Exceptional Patient Communication

You are friendly, confident and skilled, whether communicating in person, over the phone or electronically.

You enjoy building rapport with patients, listening to their needs, and helping them feel comfortable and cared for throughout their experience with us.

Reliable & Accountable

You are someone your teammates can depend on.

You are punctual, reliable and follow through on your commitments. You understand that in a busy dental practice, every team member plays an significant role, and your colleagues and patients rely on you to be there.

When challenges arise, you communicate early, take ownership and help find solutions.

Caring & Empathetic

We are looking for someone who genuinely cares about people.

Visiting the dentist can sometimes be stressful, so being able to listen, show empathy and communicate calmly can make an enormous difference to a patient's experience.

You treat patients and your teammates with kindness and respect.





Organised & Proactive

A busy dental front desk has many moving parts.

You are organised, able to prioritise and comfortable managing phone calls, appointments, patient enquiries and administrative tasks while maintaining attention to detail.

You don't simply wait to be told what to do. You notice what needs attention, take initiative and help keep the day running smoothly.

Team Player

At All Smiles Centre, teamwork is extremely important to us.

You enjoy working as part of a team, communicating with clinicians and other team members and helping each other when things get busy.

We believe that a great patient experience comes from the whole team working together.

Dedication to Excellence

We are committed to providing high-quality dentistry and an exceptional patient experience.

We are looking for someone who shares this commitment and takes pride in doing things well.

You are willing to learn, follow our systems and protocols and are always looking for ways to improve.

Your Role Will Include

- Welcoming patients and creating a warm and professional first impression

- Answering incoming calls and responding to patient enquiries

- Scheduling and coordinating patient appointments

- Managing appointment books to help the practice run efficiently

- Confirming appointments and following up with patients when required

- Communicating treatment and appointment information clearly and professionally

- Processing payments and assisting with general front desk administration





- Maintaining accurate patient information and respecting patient confidentiality

- Communicating closely with dentists, clinicians and other team members

- Helping manage changes to the appointment book and keeping patients informed

- Following practice systems, protocols and procedures

- Helping create an organised, positive and enjoyable environment for our patients and team

What Is in It for You?

Training & Support — you will work alongside an experienced team with training and support to help you succeed in your role.

Professional Development — we encourage continual learning and provide opportunities to develop your skills and grow within the practice.

Modern Dentistry — work within a modern dental practice providing comprehensive dentistry and advanced treatments supported by modern technology and systems.

Variety — our comprehensive range of treatments means there is always something new to learn.

A Great Team Environment — we value teamwork and have social events and team-building days where our team can unwind and enjoy time together outside of work.

Experience

Previous experience in dental reception, healthcare reception or customer service would be highly regarded.

Experience with dental practice management software would be advantageous; however, training can be provided for the right person.

Most importantly, we are looking for the right person — someone who is reliable, caring, organised, enjoys working with people and takes pride in providing exceptional service.

If you are someone who shows up, follows through on commitments, enjoys helping people and wants to be part of a team that continually strives to improve, we would love to hear from you.

Due to the volume of applications we receive, only shortlisted candidates will be contacted.

📌 Receptionist (Fulham)
🏢 All Smiles Centre
📍 Fulham