TMT Education is a boutique RTO in makeup, hair and media. This is an onsite Enrolment Officer role focused on filling classes and keeping every enrolment audit-ready. This is not a sales-only job and not a back-office records job. You will speak with prospective students every day, convert suitable applicants, and refuse incomplete or ineligible files.
Key responsibilities
- Respond to enquiries by phone, email and in person, and convert suitable applicants into enrolments.
- Run a simple pipeline from first contact to commencement — follow up, do not let warm leads go cold.
- Explain courses, dates, fees and funding honestly, and book a suitable start.
- Check course suitability and funding eligibility before an offer is issued.
- Build a complete student file (identity, USI, eligibility evidence, signatures, letter of offer, training plan).
- Keep the student management system accurate so records match what actually happened.
- Liaise with trainers on who is enrolled, who is starting, and who is not ready.
- Assist with LMS users setup, course materials and completion records.
- Check trainer fortnightly invoice claims against LMS completion and the delivery checklist, and coordinate corrections.
- Support quarterly internal audit,
annual external audit and assessment validation with files that are already complete.
- Provide ongoing Administration and Welfare support to enrolled students.
About you
- Confident on the phone and in person — students feel looked after, not processed.
- Organised and exact with records. You notice missing documents and fix them before they become an audit problem.
- Comfortable saying no: keep the relationship and give a clear list of expectations and a deadline.
- Previous administration or customer service experience; RTO, education or admissions experience is a robust plus.
- Familiarity with ASQA standards and government funding rules is highly desirable (or you can learn them properly and apply them).
- Competent in Microsoft Office and a student management system / LMS.
- Able to work independently in a small team without a large enrolment department around you.
- Minimum two years' relevant administration or customer service experience.
- Current driver's licence.
- Employee Working with Children Check.
- Australian Federal Police Check.
About us
TMT Education is a boutique RTO in makeup, hair and media.