Workshop Administration & Customer Service Coordinator
AAA Windscreens & Tinting Rockingham is seeking a motivated and organised team member to play a key role in the daily operation of our busy workshop.
This is a hands-on administration position that goes beyond traditional reception duties. You will work closely with management, windscreen fitters, tinters and workshop staff to help coordinate daily activities, communicate priorities, and ensure customers receive outstanding service.
Key Responsibilities:
Respond to customer enquiries via phone, email and social media.
Schedule bookings and maintain customer records.
Communicate instructions and job updates between management and workshop staff.
Assist with the coordination of daily workshop operations.
Create and publish social media content to promote our services.
Prepare quotes, invoices and general administrative documentation.
Support the team to ensure jobs are completed efficiently and customers are kept informed.
About You:
Excellent communication and organisational skills.
Confident dealing with customers and staff in a quick-paced setting.
Comfortable using computers, email, social media and office software.
Able to multitask and work independently when required.
Automotive industry knowledge or experience is highly regarded.
A positive attitude and willingness to be an active part of a close-knit team.