Job Description

We require an Administration Assistant to work within Front Reception and back-office support. The role includes processing patient admissions, handling back-office support functionality, providing support to visitors, contractors and couriers whilst answering the switch board and providing excellent customer service to our patients. There could be the chance to train in other areas of front office administration.

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We are seeking a part time employee who is able to work shifts of 9am to 5pm Monday, Thursday, Friday and potential weekend shifts.

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Previous administration experience within the health care setting is amust

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Knowledge of, or the ability to acquire, skills in the WebPAS system

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Well-developed skills in the use of Microsoft applications and other information databases -Word, Excel and switchboard

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Ability to provide high level of administration support to all stakeholders to enable health specialists and medical staff to meet their objectives and deliver high quality services to patients

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Experience in a broad range of clerical duties and computer experience

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Ability to work independently as well as in a team displaying a 'can do' attitude

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Proven commitment to professional development and quality improvement

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Open honest approach with the ability to maintain confidentiality and privacy

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Problem solving ability in own area of responsibility

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Previous accounts receivable and payables experience

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Previous patient admissions and discharges experience

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Key Responsibilities:

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The Administration Assistant is responsible for ensuring the patient admissions are processed in a timely fashion whilst providing excellent customer service,

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Answering the hospital switchboard & directing calls within the hospital,

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To be sensitive to individual situations,

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Ensuring a high standard of care is provided to patients and staff.

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Offering administration assistance to nursing staff

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Handling patients' belongings with care and ensuring all parcels are delivered in a timely manner

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Organising hospital mail

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Liaising with hospital psychiatrists to ensure correct form are completed for billing

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Completing health fund checks for all day patients

📌 Front Office Receptionist Queensland
🏢 Belmont Private Hospital
📍 Queensland