• Answer incoming patient and referral calls in a warm, skilled and compassionate manner.
• Respond to general enquiries about appointments, referrals, fees and practice processes.
• Ensure patients feel heard, supported and well looked after from their first contact with the practice.
• Respond to patient and referrer emails promptly and professionally.
• Set up recent patient profiles and maintain accurate information in Halaxy.
• Assist with bookings, referrals and general administrative tasks.
• Communicate closely with other administration team members to ensure smooth follow-up and continuity.
• Recognise when clinical, urgent or sensitive enquiries need to be escalated appropriately.
• Complete email and administrative work during quieter periods between calls.
• Maintain strict patient confidentiality and privacy at all times.
📌 Remote Medical Receptionist/administrative Assistant For A Consultant Psychiatrist In Australia Hom Wollongong
🏢 Important Company of the Sector
📍 Australia
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