Job Description

The Customer Care & eCommerce Assistant is responsible for managing customer enquiries, delivering a high level of customer service, supporting the day-to-day running of online operations, and assisting with fulfilment and logistics coordination.

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Reporting into the E-Commerce Manager, this role will work collaboratively with key stakeholders across the business including ecommerce, marketing, warehouse & logistics, buying & planning, and development & production teams.
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Deliver premium customer care across all touchpoints, managing enquiries, returns, complaints and online support with a rapid, solutions-focused approach.
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Coordinate online orders and fulfilment, working closely with warehouse, logistics, stores and couriers to resolve delivery,



stock and order issues.
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Support the day-to-day running of the Bassike websites, including merchandising, product updates, content accuracy and product enrichment.
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Monitor customer care and eCommerce performance, reporting on key trends, fulfilment issues and customer feedback to identify prospects for improvement.
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Collaborate across the business with Ecommerce, Marketing, Buying & Planning, Finance, Warehouse and Logistics teams to support launches, promotions and a seamless customer experience.
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Experience with Shopify & AP21 prefered.
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📌 Customer Care & Ecommerce Assistant New South Wales
🏢 bassike
📍 New South Wales