Energy & Water Ombudsman NSW in Sydney CBD is seeking a Dispute Resolution Lead to drive high-quality complaints management. You will lead the Investigations Team, coach staff, and ensure effective and effective dispute resolution with robust customer service focus.
The role emphasizes empowerment, accountability, and shared decision-making to deliver consistent outcomes while providing training and support to the team. Adaptable hybrid work is offered.
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📌 Dispute Resolution Lead — Hybrid, Coaching & Growth New South Wales
🏢 Energy & Water Ombudsman NSW
📍 New South Wales
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